How We Handle Planned Maintenance and Status Updates

Even the most reliable infrastructure occasionally requires planned maintenance, whether for hardware upgrades, security patching, or routine system improvements. How that maintenance is communicated and scheduled matters just as much as the maintenance itself.

Why Planned Maintenance Is Necessary

Hardware eventually needs replacement, software requires updates, and infrastructure improvements sometimes require brief service interruptions to implement safely. Attempting to avoid all planned maintenance indefinitely typically leads to worse outcomes, such as unexpected failures of aging or unpatched systems, rather than genuinely avoiding disruption altogether.

How Maintenance Windows Are Scheduled

Planned maintenance is typically scheduled during lower traffic periods where practical, minimizing the number of visitors affected by any brief disruption. Advance notice is provided before scheduled maintenance whenever possible, giving customers time to plan around the window if their specific business has particular sensitivity to timing.

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Checking Current System Status

Beyond planned maintenance, unexpected issues occasionally arise that affect service availability. A dedicated status resource allows you to check current system status directly, rather than needing to contact support to confirm whether an issue is affecting only your account or a broader part of the infrastructure.

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How This Relates to Your Uptime Guarantee

Planned maintenance windows are typically excluded from formal uptime calculations, since this is scheduled, communicated downtime rather than an unexpected failure. See Uptime Guarantees and SLA Explained for how this distinction works within your service level agreement.

What to Do During an Active Incident

If you notice an issue with your service, checking the status resource first can quickly confirm whether it is a known, already being addressed issue, or something specific to your account worth contacting support about directly.

Providing Feedback on Maintenance Timing

If a particular recurring maintenance window consistently conflicts with your business's own critical periods, raise this with our support team, since scheduling flexibility may be available for enterprise customers with specific timing sensitivities.