B1.1 This Data Center & Infrastructure Policy (“Infrastructure Policy”) governs the ownership, operation, control, and risk allocation relating to all data centers, facilities, systems, and infrastructure used by K® (Kenzie) of SAUDI GULF HOSTiNG (“Company”).

B1.2 This Infrastructure Policy is incorporated by reference into the Master Terms & Conditions and forms an integral and enforceable part thereof.

B2.1 The Company may utilize:

• Company-owned data centers
• Colocation facilities
• Third-party data center providers
• Hyperscale cloud infrastructure

B2.2 The Company does not guarantee ownership or exclusive control of any specific facility, server, rack, or hardware unless expressly agreed in writing.

B2.3 All infrastructure remains the exclusive property of the Company or its licensors.

B3.1 Data centers may be located:

• Inside the Kingdom of Saudi Arabia
• Outside the Kingdom, subject to regulatory approval

B3.2 Unless expressly stated in writing, no Tier rating, geographic zone, or data sovereignty level is guaranteed.

B3.3 Infrastructure classification (Tier I–IV or equivalent) is provided on a best-effort, non-warranted basis.

B4.1 Physical security measures may include:

• Controlled access zones
• Surveillance systems
• Security personnel
• Environmental monitoring

B4.2 The Company does not warrant that facilities are immune from:

• Unauthorized physical access
• Natural disasters
• Civil disturbances

B4.3 Customer access to data centers is strictly prohibited unless explicitly authorized in writing.

B5.1 Infrastructure may include:

• Redundant power feeds
• UPS systems
• Backup generators
• Environmental controls

B5.2 The Company does not guarantee uninterrupted power or cooling.

B5.3 Environmental incidents beyond reasonable control shall not constitute breach.

B6.1 Network connectivity may rely on:

• Multiple carriers
• Internet exchange points
• International transit providers

B6.2 The Company does not guarantee:

• Specific bandwidth paths
• Latency levels
• Carrier diversity

B6.3 Network congestion, routing changes, or carrier failures are outside the Company’s liability.

B7.1 The Company may replace, upgrade, reassign, or decommission infrastructure at its discretion.

B7.2 Hardware replacement may result in:

• IP changes
• Configuration changes
• Temporary service interruptions

B7.3 No specific hardware model or brand is guaranteed.

B8.1 The Company may perform:

• Preventative maintenance
• Emergency repairs
• Infrastructure migrations

B8.2 Planned maintenance may occur during low-traffic periods but is not guaranteed.

B8.3 Emergency maintenance may be conducted without notice.

B9.1 Infrastructure redundancy is implemented on a commercially reasonable basis.

B9.2 Redundancy does not eliminate risk of:

• Data loss
• Corruption
• Extended outages

B9.3 Customers requiring guaranteed redundancy must contract separately.

B10.1 Infrastructure operations are subject to:

• CST directives
• NCA requirements
• Court orders
• Governmental requests

B10.2 The Company may suspend, restrict, or modify infrastructure access to comply with legal obligations without liability.

B11.1 The Company may investigate:

• Security incidents
• Abuse
• Infrastructure misuse

B11.2 Infrastructure logs may be accessed, preserved, or disclosed where legally required.

B11.3 The Company is not obligated to provide forensic evidence unless legally compelled.

B12.1 Where third-party facilities are used:

• The Company relies on representations provided by such providers
• Liability for facility-level failures is limited

B12.2 The Company is not responsible for acts or omissions of third-party data center operators beyond contractual remedies.

B13.1 The Company maintains internal business continuity planning on a best-effort basis.

B13.2 No guarantee is made regarding:

• Recovery time objectives (RTO)
• Recovery point objectives (RPO)

B14.1 Customer audits or inspections of infrastructure are not permitted unless required by law and expressly approved.

B14.2 Any permitted audit shall:

• Be limited in scope
• Be subject to confidentiality
• Not disrupt operations

B15.1 Infrastructure-related failures shall be subject to the limitation of liability provisions in the Master Agreement.

B15.2 The Company shall not be liable for indirect or consequential losses arising from infrastructure events.

Clauses relating to compliance, security, limitation of liability, and regulatory cooperation shall survive termination.

K® (Kenzie) SAUDI GULF HOSTiNG
an Enterprise of Company Kanz AlKhaleej AlArabi
All rights reserved.