A1.1 This Hosting & Cloud Services Policy (“Hosting Policy”) governs the provision, use, and limitations of all hosting and cloud-related services provided by K® (Kenzie) of SAUDI GULF HOSTiNG (“Company”).

A1.2 This Hosting Policy is incorporated by reference into the Master Terms & Conditions (“Master Agreement”). In the event of conflict, the Master Agreement shall prevail.

A2.1 Hosting Services may include, without limitation:

Kenzie provides, including but not limited to:

• Web Hosting (Shared, VPS, Cloud, Managed Hosting)
• Dedicated & Enterprise Servers
• Cloud Infrastructure
• Colocation & Remote Hands Services
• Domain Name Registration & Management
• SSL Certificates
• Email Hosting & Email Security Services
• Backup & Disaster Recovery Services
• Data Center Services (Tier II, III, IV)
• Security & Compliance Services

Service-specific terms may apply.

A2.2 The specific features, limits, and inclusions applicable to each hosting plan are those stated at the time of order or in the customer control panel.

A2.3 Hosting Services are provided on an “as-is” and “as-available” basis.

A3.1 Unless expressly stated as “managed” in writing:

• The Customer is solely responsible for operating systems, applications, configurations, code, content, and security within their hosting environment.
• The Company is responsible only for the underlying infrastructure it directly controls.

A3.2 The Company does not provide:

• Application-level support
• Software development or debugging
• Security hardening beyond infrastructure-level controls

A4.1 Hosting Services are subject to resource limits, including but not limited to:

• CPU usage
• RAM allocation
• Disk I/O
• Bandwidth and traffic

A4.2 Excessive or abusive usage that materially impacts platform stability or other customers may result in:

• Throttling
• Temporary suspension
• Mandatory upgrade
• Termination in severe cases

A4.3 The Company retains sole discretion to determine what constitutes excessive or abusive usage.

A5.1 No SLA is provided unless expressly agreed in a separate written agreement signed by an authorized officer of the Company.

A5.2 The Company does not guarantee:

• Continuous availability
• Zero downtime
• Error-free operation

A5.3 Scheduled maintenance, emergency maintenance, security incidents, or regulatory actions may result in service interruption without liability.

A6.1 The Company may perform:

• Planned maintenance
• Emergency maintenance
• Infrastructure upgrades
• Platform reconfiguration

A6.2 Where reasonably practicable, advance notice may be provided, but no notice is required where immediate action is necessary.

A6.3 Infrastructure changes made for security, regulatory, or operational reasons shall not constitute breach.

A7.1 The Company implements commercially reasonable security measures at the infrastructure level.

A7.2 The Company does not warrant that Hosting Services will be free from:

• Cyberattacks
• Malware
• Unauthorized access
• Data compromise

A7.3 The Customer is responsible for:

• Application-level security
• Patch management
• Credential protection
• Malware prevention

A8.1 The Customer is solely responsible for maintaining backups of all data.

A8.2 Any backups provided by the Company (if any) are:

• Provided as a convenience only
• Not guaranteed
• Not intended as a primary backup solution

A8.3 The Company shall not be liable for data loss, corruption, or restoration failure.

A9.1 The Company may immediately suspend or restrict Hosting Services without notice where:

• Illegal activity is suspected
• Malware, abuse, or security threats are detected
• Continued operation poses regulatory, legal, or infrastructure risk

A9.2 Suspension under this clause does not entitle the Customer to any refund or credit.

A10.1 The Customer must ensure that all hosted content complies with:

• Saudi law
• CST regulations
• Anti-Cybercrime Law
• Acceptable Use Policy

A10.2 The Company does not monitor content proactively and assumes no responsibility for Customer content.

A11.1 Hosting Services may rely on third-party providers, including:

• Cloud infrastructure
• Network carriers
• Data centers
• Hardware vendors

A11.2 The Company shall not be liable for service failures originating from third-party providers outside its direct control.

A12.1 Unless expressly agreed in writing:

• No specific data residency or geographic location is guaranteed.
• Data may be processed or stored inside or outside the Kingdom of Saudi Arabia.

A12.2 Cross-border processing is subject to PDPL and Customer consent as stated in the Master Agreement.

A13.1 Upon suspension or termination:

• Access to hosting environments may be immediately revoked
• Data may be permanently deleted without recovery

A13.2 The Customer must extract all data prior to termination.

A14.1 Hosting Services involve inherent technical and cyber risks.

A14.2 The Customer expressly acknowledges and accepts these risks and agrees that the Company is not an insurer of uptime, data integrity, or business continuity.

Clauses relating to limitation of liability, indemnity, compliance, and disclaimers shall survive termination of Hosting Services.

K® (Kenzie) SAUDI GULF HOSTiNG
an Enterprise of Company Kanz AlKhaleej AlArabi
All rights reserved.