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1. MASTER TERMS & CONDITIONS
K® (Kenzie) of SAUDI GULF HOSTiNG
(Primary Contract – References All Other Policies) K® (Kenzie) SAUDI GULF HOSTiNG an Enterprise of Company Kanz AlKhaleej AlArabi
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Enterprise Terms Centre
1. MASTER TERMS & CONDITIONS
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1. MASTER TERMS & CONDITIONS
(Primary Contract – References All Other Policies) K® (Kenzie) SAUDI GULF HOSTiNG an Enterprise of Company Kanz AlKhaleej AlArabi
2. Scope of Services
Kenzie provides, including but not limited to:
- Web Hosting (Shared, VPS, Cloud, Managed Hosting)
- Dedicated & Enterprise Servers
- Cloud Infrastructure
- Colocation & Remote Hands Services
- Domain Name Registration & Management
- SSL Certificates
- Email Hosting & Email Security Services
- Backup & Disaster Recovery Services
- Data Center Services (Tier II, III, IV)
- Security & Compliance Services
Service-specific terms may apply.
3. Eligibility & Customer Types
Kenzie provides services to:
- Business customers (B2B)
- Consumers (B2C)
Certain services (e.g., colocation, enterprise hosting) are available only to business customers.
4. Account Responsibility
Customers are responsible for:
- Maintaining accurate account information
- Securing credentials
- Activities conducted under their account
- Compliance with all applicable laws and policies
5. Acceptable Use (Reference)
Use of services is subject to the Acceptable Use Policy (AUP), incorporated by reference.
Violation may result in suspension or termination without notice.
6. Data Protection & Privacy
Processing of personal data is governed by:
- Privacy Policy
- Data Processing Addendum (DPA) (for business customers)
Kenzie complies with:
- Saudi PDPL
- GCC and applicable international data protection standards
7. Data Location & Sovereignty
Customer data may be stored or processed in:
- Saudi Arabia
- Bahrain
- United Arab Emirates
- GCC / MENA regions
- Other 42 approved international locations
Data residency requirements must be specified by the customer.
8. Service Levels & Uptime
Service availability is governed by the Service Level Agreement (SLA).
Enterprise & cloud services include a 99.99% uptime target, subject to SLA terms.
9. Backups
- Some services include backups by default
- Others are optional add-ons
- Customers remain responsible for data integrity
10. Payments & Billing
- Fees are payable in advance unless agreed otherwise
- Non-payment may result in suspension
- Prices exclude applicable taxes unless stated
11. Refunds
Refunds are governed by the Refund Policy.
12. Intellectual Property
Kenzie retains all rights to:
- Infrastructure
- Software
- Platforms
- Branding
Customers retain rights to their content.
13. Termination
Kenzie may suspend or terminate services for:
- Policy violations
- Legal requirements
- Non-payment
- Security risks
14. Limitation of Liability
To the maximum extent permitted by law:
- Kenzie is not liable for indirect or consequential damages
- Liability is limited to fees paid for the affected service
15. Governing Law
These Terms are governed by the laws of the Kingdom of Saudi Arabia.
Questions about this document?
Our enterprise legal team is available to help.
Technology Ecosystem
Our Accreditations
Committed to Security, Compliance, and Trusted Digital Infrastructure
At K® (Kenzie) SAUDI GULF HOSTiNG
An Enterprise of Company Kanz AlKhaleej AlArabi, trust, compliance, and security are at the core of everything we do. Our accreditations and regulatory alignments demonstrate our commitment to data protection, service reliability, and regulatory compliance across Saudi Arabia and global markets.
We continuously invest in governance, technical controls, and operational excellence to meet the expectations of government entities, financial institutions, enterprises, and regulated industries.
Regulatory & Compliance Alignment
Saudi Regulatory Compliance
- Alignment with the Communications, Space & Technology Commission (CST) requirements for cloud, hosting, and domain services
- Compliance with Saudi Network Information Center (Saudi NIC) policies for domain name registration and management
- Adherence to the Saudi Personal Data Protection Law (PDPL) for data privacy, processing, and residency requirements
Financial & Enterprise Readiness
- Hosting environments designed to support banking, fintech, and regulated workloads
- Governance frameworks aligned with enterprise procurement and audit standards
- Secure operational controls suitable for critical digital infrastructure
Security & Data Protection Standards
- Enterprise-grade information security controls across infrastructure, networks, and systems
- Secure access management, encryption, and continuous monitoring
- Formal Information Security Policy, Acceptable Use Policy, and Incident Response procedures
- Strong data confidentiality, integrity, and availability safeguards
Infrastructure & Operational Assurance
- Professionally managed data center environments
- High-availability hosting and cloud architecture
- Redundancy, backup, and disaster recovery controls
- Service operations aligned with defined Service Level Agreements (SLAs)
Trusted by Regulated & Mission-Critical Customers
Our accreditations and compliance posture enable us to support:
- Government and semi-government organizations
- Banks and financial institutions
- FinTech and payment service providers
- Enterprises and multinational organizations
We work proactively with customers to provide documentation, compliance statements, and audit support as required for procurement, regulatory reviews, and risk assessments.
Our Ongoing Commitment
Accreditation and compliance are not one-time achievements. K® (Kenzie) of SAUDI GULF HOSTiNG maintains a continuous improvement approach, regularly reviewing and enhancing our controls to address evolving regulatory, security, and industry requirements.
