Saudi Sovereign Infrastructure · GCC Edge · Global Cloud
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GOVERNMENT & ENTERPRISE SERVICES ADDENDUM
K® (Kenzie) of SAUDI GULF HOSTiNG
(To the Master Terms & Conditions)
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GOVERNMENT & ENTERPRISE SERVICES ADDENDUM
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GOVERNMENT & ENTERPRISE SERVICES ADDENDUM
(To the Master Terms & Conditions)
1. Purpose & Applicability
This Government & Enterprise Addendum applies to:
- Saudi government entities
- Semi-government bodies
- State-owned enterprises
- Regulated industries (finance, healthcare, telecom, energy)
- Large enterprises requiring enhanced governance
Where there is a conflict, this Addendum prevails over standard consumer terms.
2. Regulatory & Legal Alignment (Saudi-First)
Kenzie operates services in alignment with, where applicable:
- Saudi Personal Data Protection Law (PDPL)
- Saudi National Cybersecurity Authority (NCA) frameworks
- Cloud Computing Regulatory Framework (CCRF)
- Communications, Space & Technology Commission (CST)
- Vision 2030 digital infrastructure objectives
Services may be configured to meet sector-specific regulatory obligations upon request.
3. Data Sovereignty & Residency Commitments
For government and regulated enterprise customers:
- Data residency requirements must be specified in writing
- Sovereign workloads may be restricted to KSA-only infrastructure
- Cross-border processing is disabled unless contractually approved
- Backup and DR locations are disclosed and governed
Kenzie will not relocate regulated data without explicit customer authorization.
4. Access Control & Governance
Government and enterprise environments include:
- Named access control (no shared admin accounts)
- Role-based access enforcement
- Privileged access logging
- Geographic access restrictions (where required)
- Separation of duties
- Audit-ready access records
Third-party access is permitted only under governed approval processes.
5. Incident Management & Notification
Security & Availability Incidents
Kenzie will:
- Detect, classify, and respond to incidents promptly
- Notify customers within contractually agreed timelines
- Preserve evidence for regulatory or legal review
- Support investigations and audits
Government-Critical Incidents
For government workloads, escalation paths may include:
- Dedicated response channels
- Executive-level notification
- Regulatory coordination (where legally required)
6. Compliance Evidence & Audit Support
Kenzie supports:
- Audit preparation
- Evidence generation
- Compliance documentation
- Regulator-requested reviews (subject to law)
Customers may request:
- Compliance attestations
- Architecture documentation
- Operational summaries
7. Service Levels for Government & Enterprise
Unless otherwise agreed:
- 99.99% uptime SLA applies to eligible services
- SLA credits governed by the SLA document
- Planned maintenance windows are coordinated in advance
8. Confidentiality & Information Classification
All government and enterprise data is treated as:
- Confidential
- Restricted
- Access-controlled
Employees and contractors are bound by:
- Confidentiality obligations
- Security policies
- Saudi legal requirements
9. Termination & Transition Support
Upon termination:
- Data return or secure deletion is performed
- Transition assistance may be provided
- Evidence of deletion may be supplied if required
10. Governing Law
This Addendum is governed by the laws of the Kingdom of Saudi Arabia.
K® (Kenzie) SAUDI GULF HOSTiNG an Enterprise of Company Kanz AlKhaleej AlArabi,
All rights Reserved.
Questions about this document?
Our enterprise legal team is available to help.
Technology Ecosystem
Our Accreditations
Committed to Security, Compliance, and Trusted Digital Infrastructure
At K® (Kenzie) SAUDI GULF HOSTiNG
An Enterprise of Company Kanz AlKhaleej AlArabi, trust, compliance, and security are at the core of everything we do. Our accreditations and regulatory alignments demonstrate our commitment to data protection, service reliability, and regulatory compliance across Saudi Arabia and global markets.
We continuously invest in governance, technical controls, and operational excellence to meet the expectations of government entities, financial institutions, enterprises, and regulated industries.
Regulatory & Compliance Alignment
Saudi Regulatory Compliance
- Alignment with the Communications, Space & Technology Commission (CST) requirements for cloud, hosting, and domain services
- Compliance with Saudi Network Information Center (Saudi NIC) policies for domain name registration and management
- Adherence to the Saudi Personal Data Protection Law (PDPL) for data privacy, processing, and residency requirements
Financial & Enterprise Readiness
- Hosting environments designed to support banking, fintech, and regulated workloads
- Governance frameworks aligned with enterprise procurement and audit standards
- Secure operational controls suitable for critical digital infrastructure
Security & Data Protection Standards
- Enterprise-grade information security controls across infrastructure, networks, and systems
- Secure access management, encryption, and continuous monitoring
- Formal Information Security Policy, Acceptable Use Policy, and Incident Response procedures
- Strong data confidentiality, integrity, and availability safeguards
Infrastructure & Operational Assurance
- Professionally managed data center environments
- High-availability hosting and cloud architecture
- Redundancy, backup, and disaster recovery controls
- Service operations aligned with defined Service Level Agreements (SLAs)
Trusted by Regulated & Mission-Critical Customers
Our accreditations and compliance posture enable us to support:
- Government and semi-government organizations
- Banks and financial institutions
- FinTech and payment service providers
- Enterprises and multinational organizations
We work proactively with customers to provide documentation, compliance statements, and audit support as required for procurement, regulatory reviews, and risk assessments.
Our Ongoing Commitment
Accreditation and compliance are not one-time achievements. K® (Kenzie) of SAUDI GULF HOSTiNG maintains a continuous improvement approach, regularly reviewing and enhancing our controls to address evolving regulatory, security, and industry requirements.
