1.1 All Saudi domain name registrations, renewals, transfers, and management services are provided in accordance with the policies, procedures, and eligibility requirements issued by:

• The Communications, Space & Technology Commission (CST), and
• The Saudi Network Information Center (Saudi NIC).

1.2 The Customer acknowledges that .sa and related Saudi domain extensions are subject to manual review, validation, and approval by the applicable registry authority, and that the Company does not control or guarantee approval outcomes.

(See also: Module C, Clauses 2–5)

2.1 The Customer represents and warrants that all information and documentation submitted for domain registration is:

• Accurate, current, complete, and lawful;
• Authorized for use; and
• Compliant with CST and Saudi NIC eligibility requirements.

2.2 Depending on registrant classification, the Company may require, without limitation:

• Saudi Commercial Registration (CR);
• Government authorization or official correspondence;
• Trademark registration certificates;
• Proof of brand or trade name ownership;
• National ID, Iqama, or equivalent identification;
• Formal delegation or power of attorney for enterprise or government entities.

2.3 Failure to provide valid documentation may result in rejection, suspension, or cancellation of the domain registration without liability to the Company.

(See also: Module C, Clause 3)

3.1 The Company expressly supports enterprise, government, semi-government, financial, and regulated sector customers, including but not limited to:

• Ministries and government authorities;
• Banks and financial institutions;
• FinTech and payment platforms;
• Critical infrastructure operators;
• Holding companies and conglomerates.

3.2 Such customers may request:

• Bulk or portfolio domain registrations;
• Multi-entity or departmental ownership structures;
• Centralized billing and reporting;
• Brand protection and defensive registrations;
• Procurement-aligned approval workflows.

3.3 Any bespoke arrangements shall be governed by a written enterprise addendum or service order issued under these Master Terms.

4.1 Non-Saudi entities may register Saudi domain names only where permitted by CST and Saudi NIC policies, including but not limited to:

• Ownership of a Saudi-registered trademark; or
• Authorized local representation or sponsorship.

4.2 The Company may conduct enhanced compliance checks for international registrants and may reject requests that do not meet regulatory thresholds.

5.1 The Customer acknowledges that Saudi domain registrations are subject to manual registry validation, and that approval timelines may range from:

• Several business days to
• Multiple weeks or longer,

depending on documentation completeness and registry review cycles.

5.2 Delays attributable to registry authorities, third-party registrars, or governmental review shall not constitute a breach of these Terms.

6.1 Domain ownership is governed by the applicable registry records and WHOIS databases.

6.2 The Company provides enterprise-grade domain security measures, including:

• Registry-level locking;
• Transfer authorization controls;
• Secure DNS management;
• Role-based access controls.

6.3 The Customer remains solely responsible for:

• Authorized users and access credentials;
• Internal domain governance;
• Ensuring continued eligibility for registered domains.

(See also: Information Security Policy; Module C, Clause 7)

7.1 The Company supports inbound domain transfers and portfolio consolidation, subject to:

• Registry approval;
• Compliance verification; and
• Completion of required authorization steps.

7.2 Domain renewals may be automated unless expressly disabled by the Customer.

7.3 The Company shall not be liable for service interruption resulting from:

• Customer-initiated transfer delays;
• Registry actions; or
• Failure to maintain valid payment methods.

8.1 Domain registration and renewal fees are non-refundable once submitted to the registry, regardless of approval outcome.

8.2 Expired domains may be suspended, deleted, or released by the registry without notice.

8.3 The Company bears no liability for loss of domain names due to Customer inaction or failure to renew.

9.1 Government and enterprise Customers may request:

• Compliance statements;
• Regulatory alignment confirmations;
• Audit support documentation;
• Formal quotations and procurement responses.

9.2 Such requests must be submitted through the Company’s official support or procurement channels and are subject to reasonable response timelines.

This section must be read together with:

• Module C – Domain Name Registration Policy
• Acceptable Use Policy
• Information Security Policy
• PDPL & Data Processing Addendum
• Service Level Agreement

K® (Kenzie) SAUDI GULF HOSTiNG
an Enterprise of Company Kanz AlKhaleej AlArabi,

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