These rules cover how you use the Kenzie chat widget and its call form. They apply every time you open the widget, whether or not you request a call. Version 1.0. Effective from 31 October 2026.

1.1 You may use the widget and the Call Form only for lawful purposes, and in line with Part A and these rules.

1.2 The widget is for people aged 18 or over.

1.3 You need a device and an internet connection. We do not promise that the widget works on every device or browser.

2.1 You must not do any of the following:

• Try to gain access to the widget, our systems, or another person's chat or call without authority.
• Interfere with, overload, scan or test the security of the widget without our written permission.
• Use bots, scripts or other automatic means to send call requests, copy the widget or collect data from it.
• Send harmful code, or content that is unlawful, abusive, defamatory, or that infringes another person's rights.
• Give us another person's Number or details without their authority.
• Copy, reverse engineer, resell or build a competing service from the widget.
• Use the chat for anything that is unlawful in the Kingdom or contrary to public order.

2.2 Unauthorised access to systems and interference with them are offences under the Saudi Anti-Cyber Crime Law (Royal Decree No. M/17 of 8/3/1428H). We may report them to the authorities.

3.1 You are responsible for what you write in the chat.

3.2 Do not share passwords, full card numbers, one-time codes or identity document numbers in the chat. Our staff will not ask you for them.

3.3 What our staff and the Assistant say in the chat is general information about our services. It is not legal, financial or investment advice.

4.1 We or our licensors own the widget, its software, design, text, sounds, logos and brand. They are protected by copyright and trade mark law. We give you a limited, personal licence to use the widget for its purpose. You may not transfer it. Our logos appear at the top and at the bottom of the widget, and nobody may remove, hide or change them without our written agreement.

4.2 You keep ownership of what you write and say. You allow us to use your messages and recordings to provide and secure the Service, to keep records, and to deal with disputes, as Part A explains. We do not use your messages or recordings to train a general AI model without your separate consent.

5.1 The widget keeps a small amount of data on your device, for example to remember your chat. Our privacy notice and cookie notice explain what we keep and how to control it.

6.1 We use telephony, AI and translation providers to run the widget. We choose them with care. We are not responsible for other websites or services that the widget links to.

7.1 We may suspend or end your access if you break these rules, and we may change or withdraw the widget at any time.

7.2 We may update these rules. The version in force when you use the widget applies.

8.1 The widget is provided as available. Section 13 of Part A applies to it. Nothing in these rules excludes liability that cannot be excluded under Saudi law or other mandatory law.

9.1 These rules are governed by the laws of the Kingdom of Saudi Arabia, and section 15 of Part A applies to any dispute. If you use the widget from outside the Kingdom, you must also follow the laws of the place where you are, and section 11 of Part A applies.