MODULE A | HOSTING & CLOUD SERVICES POLICY

What should enterprises know about mODULE A | HOSTING & CLOUD SERVICES POLICY?

HOSTING & CLOUD SERVICES POLICY | K® (Kenzie) SAUDI GULF HOSTiNG an Enterprise of Company Kanz AlKhaleej AlArabi

What should enterprises know about a1. PURPOSE & INCORPORATION?

A1.1 This Hosting & Cloud Services Policy (“ Hosting Policy ”) governs the provision, use, and limitations of all hosting and cloud-related services provided by K® (Kenzie) of SAUDI GULF HOSTiNG (“Company”).

What should enterprises know about a2. SCOPE OF HOSTING SERVICES?

A2.1 Hosting Services may include, without limitation:

What should enterprises know about a3. SERVICE MODEL & RESPONSIBILITY BOUNDARIES?

A3.1 Unless expressly stated as “managed” in writing:

What does the published evidence establish about MODULE A | HOSTING & CLOUD SERVICES POLICY?

A4.1 Hosting Services are subject to resource limits , including but not limited to:

What should enterprises know about a5. NO SERVICE LEVEL AGREEMENT (SLA)?

A5.1 No SLA is provided unless expressly agreed in a separate written agreement signed by an authorized officer of the Company.

A2. SCOPE OF HOSTING SERVICES

• Web Hosting (Shared, VPS, Cloud, Managed Hosting)
• Dedicated & Enterprise Servers
• Cloud Infrastructure
• Colocation & Remote Hands Services
• Domain Name Registration & Management
• SSL Certificates
• Email Hosting & Email Security Services
• Backup & Disaster Recovery Services
• Data Center Services (Tier II, III, IV)
• Security & Compliance Services

A3. SERVICE MODEL & RESPONSIBILITY BOUNDARIES

• The Customer is solely responsible for operating systems, applications, configurations, code, content, and security within their hosting environment.
• The Company is responsible only for the underlying infrastructure it directly controls.

A3. SERVICE MODEL & RESPONSIBILITY BOUNDARIES

• Application-level support
• Software development or debugging
• Security hardening beyond infrastructure-level controls

A4. RESOURCE ALLOCATION & FAIR USE

• CPU usage
• RAM allocation
• Disk I/O
• Bandwidth and traffic

A4. RESOURCE ALLOCATION & FAIR USE

• Throttling
• Temporary suspension
• Mandatory upgrade
• Termination in severe cases

A5. NO SERVICE LEVEL AGREEMENT (SLA)

• Continuous availability
• Zero downtime
• Error-free operation